1. Introduction
At IQ Design Shop, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://iqdesignshop.com) and use our services. By using our website and services, you consent to the practices outlined in this policy.
2. Information We Collect
We collect the following types of information:
- Personal Information: When you place an order or request a custom design, we collect personal information including your name, email address, shipping address, and payment details (processed securely by Stripe and PayPal).
- Customer Requests: If you request bespoke design services, you may send additional information, such as logos, pictures, and other details to our email (orders@iqdesignshop.com).
- Payment Information: Payment data (credit card details, billing information) is processed by third-party services like Stripe and PayPal. We do not store payment information directly.
- Newsletter Opt-in: If you choose to receive newsletters, you must opt-in manually. We do not collect email addresses for newsletters without your consent.
3. How We Use Your Information
Your information is used solely for the following purposes:
- To process your orders and fulfill custom product requests.
- To communicate with you regarding your orders, requests, or any issues with your account.
- To send marketing communications if you have opted into our newsletter (you can unsubscribe at any time).
- To comply with legal obligations and security requirements.
4. Data Sharing and Third-Party Services
We may share your personal data with the following third-party services to fulfill orders and provide services:
- Printful: For order fulfillment.
- Stripe & PayPal: For secure payment processing.
- Hostinger: Our website hosting provider.
- Vistaprint and Printify (in the future, if applicable): For potential printing and product fulfillment needs.
These third parties may have access to your data, but only to the extent necessary to complete their services for us. Each service has its own privacy policy, which we recommend reviewing.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies may be used for:
- Saving your name, email address, and website for comment submission convenience (if applicable).
- Storing login information and preferences if you have an account with us.
- Providing a seamless experience during your visit to our website.
You can control cookie settings through your browser. For more information on cookies, please refer to our Cookie Policy.
6. Data Retention
We retain customer data for as long as necessary to fulfill your orders, comply with legal obligations, or respond to any issues related to your account. For example, order data will be stored according to the platform’s standard retention periods.
7. Data Security
We take the security of your personal data seriously. All sensitive data (e.g., payment information) is securely processed through Stripe and PayPal, which comply with industry standards for data protection.
8. International Data Transfers
As we sell products globally and use third-party services that may operate outside your jurisdiction, your personal data may be transferred across international borders for processing, including countries outside the European Economic Area (EEA). We ensure that these transfers are in compliance with applicable data protection laws.
9. Your Rights Over Your Data
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data.
- Opt-out of marketing communications at any time by contacting us at hello@iqdesignshop.com. Your request will be processed within 14 business days.
If you have any questions or concerns about how we handle your personal data, please contact us at hello@iqdesignshop.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will reflect the latest revision. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: hello@iqdesignshop.com